Care of Your Handmade Pottery

1. Do matte glazes stain?
   Yes, matte glazes can stain over time. Avoid strongly staining foods/liquids and wash promptly after use.

2. How to remove stains?
   Use a spoonful of cup cleaning powder like Astonish to gently remove stains.

3. Are pieces dishwasher safe?
   Yes, but hand washing is recommended to preserve beauty and longevity.

4. Can I use them in microwaves?
   We recommend avoiding microwaves to prevent potential cracking or glaze damage.

Sustanibility

At my studio, we're passionate about creating beautiful pottery while caring for our planet.

Our Eco-Friendly Practices:

1. Renewable Energy: Our studio is powered by a large solar panel system, reducing our carbon footprint for kiln firings.

2. Local Sourcing: We source raw materials like clay and minerals for glazes from local suppliers, supporting our community and minimizing transport emissions.

3. Biodegradable Packaging: All packaging materials are either made from paper or fully biodegradable, ensuring minimal waste and environmental impact.

4. Minimal Water Waste: We conserve water in our studio practices and use eco-friendly cleaning methods.

5. Handmade with Love: By creating each piece by hand, we reduce mass production waste and energy consumption.

Our Commitment:
We strive to continually improve our sustainable practices and reduce our environmental footprint. Thank you for supporting our eco-friendly pottery studio!

Uniqueness of individual pot

All of my pots are handmade, subtle differences are expected from item to item.

Shipping

1. What shipping methods do you use?
   We use Royal Mail or UPS to ensure timely deliveries.

2. How long does shipping take?

• UK orders: 3-5 business days

• International orders: 7-14 business days

1. Do you ship internationally?
   Yes, we ship worldwide. Please note international delivery times may vary.

2. How will I know my order has shipped?
   You'll receive an email with tracking details once your order ships.

Returns and Exchanges

1. Can I return or exchange an item?
   Yes, within 14 days of delivery. Please see details below.

2. What items are eligible for return/exchange?
   Unused items in original condition with packaging.

3. How do I initiate a return/exchange?
   Email us at mingyudu@live.com with order number and reason.

4. Who pays return shipping?
   Buyer pays return shipping; we cover replacement shipping.

5. When can I expect a refund/exchange?
   Refunds/exchanges processed within 5-7 business days of receipt.

Studio visiting

Studio visits are possible, If you are a fellow potter who wants to have a tour of my studio or a customer who wants to check out my pots or collect your orders, please contact me via email or ins to arrange this. I do normally have stocks available at my studio including special items (especially vases) that might not yet be available on my website.

Custom Commissioned Pieces

I love collaborating with clients to create unique, handmade pottery pieces!

If you have a special idea or occasion in mind, please contact me to discuss:

• Your design concept and preferences

• Size, glaze, and material options

• Pricing and timeline estimates

Email me at mingyudu@live.com or message via Instagram to start the conversation.

Wholesale Inquiries

Interested in carrying my handmade pottery in your store or gallery?

Please contact me at mingyudu@live.com to discuss:

• Wholesale pricing and minimum order quantities

• Current collection availability and future releases

• Custom order options for your business

I look forward to collaborating with you!